Refund & Cancellation Policy

1. Refund Policy Overview

All payments on Firststudio are securely processed through Razorpay , our official payment gateway. Refunds for failed or incomplete transactions are automatically handled by Razorpay based on their policies.

If a payment is deducted but the order is not created, Razorpay typically issues a refund within 5–7 business days.

2. Eligibility for Refunds

You are eligible for a refund in the following situations:

• Payment deducted but order/service not created
• Duplicate or multiple charges for the same transaction
• Technical system failure during order processing
• Unauthorized payment (after internal verification)

2.1 Valid Reasons for Requesting a Refund

• Razorpay error during transaction
• Incorrect charging due to system malfunction
• Order not delivered due to platform malfunction
• Failure to access digital services due to technical issues

3. Non-Refundable Cases

Due to the nature of digital products and instant activation, refunds are not provided in these situations:

• QR Tag / digital product already generated
• User entered incorrect details (name, phone, etc.)
• Change of mind or voluntary cancellation
• Service has already been used or accessed
• Misuse, abuse, or fraudulent behavior by the user

Once a digital product is created, it cannot be reversed — therefore, refunds cannot be issued.

4. Refund Timelines

Refund processing depends on your payment method:

• UPI: 1–3 working days
• Cards (Debit/Credit): 3–7 working days
• Net Banking: 3–5 working days
• Wallets: 1–3 working days
• International Cards: 7–14 working days

Exact timelines depend on your bank and Razorpay’s settlement cycles.

5. Chargebacks & Disputes

If you initiate a chargeback with your bank, Firststudio will supply required evidence. During the investigation:

• Your account may be temporarily suspended
• Access to services may be restricted
• False disputes may lead to permanent account actions

6. Cancellation Policy

Firststudio provides instant access to digital services; therefore, cancellations are not allowed once the order is completed.

Cancellations may only be considered in rare, exceptional cases such as:

• Duplicate purchase
• Technical failure preventing service activation
• Regulatory or compliance issues

7. Digital Product Terms

Firststudio offers digital and non-returnable services including:

• QR codes / QR tags
• Digital IDs
• Studio listings
• Portfolio items
• Premium features / subscriptions

Digital products cannot be returned or exchanged once generated. Refund exceptions apply only if a verified platform-side error prevented delivery.

8. National & International Availability

Firststudio's services may be available internationally. Pricing and payment options vary by region.

• International users may experience extended refund timelines
• Refunds are processed in INR; conversion handled by the customer’s bank
• Cross-border fees are not controlled by Firststudio

9. User Responsibilities

By making a payment, users confirm:

• They have reviewed all details before confirming payment
• They are authorized to use the payment method
• They will not misuse or falsely dispute payments
• They understand digital products are non-refundable once delivered

10. Contact & Support

For payment issues, refunds, cancellations, or disputes, contact our support team:

You can also create a support ticket through the Firststudio platform for quick assistance.